FAQ — Frequently Asked Questions about the Bahr-Bikini
Questions about orders
How do I place an order on voile.dev-softgroup.com/?
Browse our online store, select the Bahr-Bikini style you like, choose your size and color, and add it to your cart. Follow the order steps: enter your shipping address, choose your shipping method, and pay securely by credit card. You will receive a confirmation email as soon as your order is validated.
Can I modify or cancel my order after I have placed it?
Order cancellations are only possible before the products are shipped. Contact us immediately at contact@voiletplage.com, indicating your order number.
What should I do if I receive an incorrect or missing item?
Contact us immediately at contact@voiletplage.com, including photos of the product received, the delivery note, and your order number in the subject line of the email.
Questions about delivery and tracking
What are the delivery times?
Orders are prepared within 2 to 4 business days. Delivery times after dispatch: France: 24 to 72 hours; Europe: 72 hours; United States, Asia, Africa: 3 to 5 days; Rest of the world: 5 to 7 days.
Does Voile et Plage deliver worldwide?
Yes, we ship to over 50 countries worldwide. Shipping costs are calculated automatically at checkout. Customs duties may apply depending on your country.
How can I track my order?
As soon as your order is shipped, you will receive an email with a tracking link. You can also track your order on our website using your order number.
My package seems to be lost, what should I do?
First, check the online tracking. If the package hasn’t moved for several days, contact us at contact@voiletplage.com with your order number.
Questions about returns and refunds
What is the time limit for returning an item?
You have 15 days from receipt to return an item. Items must be returned in their original packaging, with their labels intact and in perfect condition.
How to initiate a return?
Contact contact@voiletplage.com, indicating your order number and the reason for the return. Our team will provide you with instructions within 48 business hours.
How long will it take to get my refund?
If your request is approved, your bank card will be credited within a maximum of 14 days after receipt and inspection of your return.
Questions about products and sizes
How do I choose my Bahr-Bikini size?
Measure your bust, waist, and hips, then consult our size guide on each product page. If you are between sizes, choose the larger size. Our customer service team is available to assist you.
Is the Bahr-Bikini suitable for competitive swimming?
Yes, the Bahr-Bikini is designed for swimming and water sports. Its technical fabric offers optimal freedom of movement and is resistant to chlorine and seawater.
Is the Bahr-Bikini allowed in public swimming pools in France?
Regulations vary from one facility to another. No national law prohibits full-body swimsuits. We recommend checking your pool’s internal regulations.
Interview questions
How do I care for my Bahr-Bikini to keep it in perfect condition?
Rinse in cold water after each use. Hand wash or machine wash at 30°C on a delicate cycle. Avoid vigorous washing and tumble drying. Dry flat or on a hanger in the shade. Do not iron.
Questions about UV protection
What is UPF 50+ certification and why is it important?
LUPF (Ultraviolet Protection Factor) measures a fabric’s ability to block UV rays. A UPF 50+ certification means the fabric blocks more than 98% of harmful UVA and UVB rays. This is the maximum protection guaranteed by this international standard.
Payment questions
What payment methods do you accept?
We accept payment by credit card (Visa, Mastercard, American Express). All payments are secure and encrypted via SSL protocol.
Will I receive an invoice for my order?
Yes, a paper invoice is included in each package and an electronic version is sent to you by email as soon as your order is confirmed.